FAQs and Jewelry Care

How to care for your jewelry?

- Avoid contact with chemicals, moisture and liquid cosmetics; this includes lotion, sunscreen and perfume. Do not wear in the shower, the pool or the ocean.

- Store them properly (use a pouch/put them in a jewelry box) when not in use. Pack your jewelry carefully for travel.

- Some of our designer brands come with a one-year warranty (but do not cover normal wear and tear, and water damage). All fashion jewelry pieces do not have warranties.

What Does Gold/Silver/Rosegold Plated Mean?

Plated jewelry refers to the ones that consists of a thin layer of gold/silver/rosegold that is applied over the top of another affordable metal, such as copper or brass. The process of plating is done through putting the economical metal in a chemical solution that contains gold/silver/rosegold and then applying an electric current to the piece. The electric current attracts the gold/silver/rosegold to the base metal, where it reacts leaving a thin covering.

How to Clean Gold Plated Jewelry?

You may be concerned about tarnishing your plated jewelry further by cleaning it. Even so, you should clean your jewelry from time to time to keep it looking its best. For those with plated pieces you need to ensure you're gentle, avoid rubbing, and simply clean with a polishing cloth.

Necklace Length Guide:

Please email help@shopatjulia.com if you have any questions.